The Clinical Case Management business discusses its focus on delivering first-rate service while protecting the well-being of staff.
stanley smith case management is committed to delivering a first-rate service to clients while also protecting its team from burnout and the mental health struggles so regularly seen among healthcare workers. NR Times learns more about how its approach is helping it stand out in the field
From the earliest days of stanley smith case management, the business has focused on the link between offering a first-rate service to clients and ensuring staff are equipped with the support to deliver this.
While clients and their needs are at the centre of the service Stanley Smith offers, founders Heidi Stanley and Nikki Smith have been determined from the outset in August 2018 that it must not come at the expense of its case managers’ wellbeing.
“Many of the cases we work on are so complex and so emotionally challenging, it’s important that the case manager has boundaries,” says Heidi.
“So they can be effective in their role, and be most effective in their support to the client, we need to have the means to support them and retain their enthusiasm, while protecting them against burnout.”
